Task UI User Preferences Not Saving (Doc ID 2014682.1)

Last updated on JUNE 03, 2015

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

Customer is unable to save changes to user preferences in the Task UI. The following exception appears in the log:

com.mslv.oms.dataaccesslayer.ProxyException: Exception when [insert into om_user_attributes values(?,?,?,?,?,?)]. Nested Exception: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated Nested Exception: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated Nested Exception: com.mslv.oms.dataaccesslayer.ProxyException: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated Nested Exception: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated Nested Exception: java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated at com.mslv.oms.model.userinfo.UserInfoMgr.a(Unknown Source) at com.mslv.oms.model.userinfo.UserInfoMgr.a(Unknown Source) at com.mslv.oms.model.userinfo.UserInfoMgr.updateUserOrderListActionDefault(Unknown Source) at com.mslv.oms.security.OMSSessionEJB.updateUserOrderListActionDefault(Unknown Source) at com.mslv.oms.security.OMSSession_wnx5m2_EOImpl.__WL_invoke(Unknown Source) at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
 at com.mslv.oms.security.OMSSession_wnx5m2_EOImpl.updateUserOrderListActionDefault(Unknown Source) at com.mslv.oms.jsp.processor.OptionProcessor.a(Unknown Source) at com.mslv.oms.jsp.processor.OptionProcessor.processRequest(Unknown Source) at com.mslv.oms.jsp.controller.RequestController.a(Unknown Source) at com.mslv.oms.jsp.controller.RequestController.processRequest(Unknown Source) at com.mslv.oms.jsp.controller.MainServlet.a(Unknown Source) at com.mslv.oms.jsp.controller.MainServlet.doProcess(Unknown Source) at com.mslv.oms.jsp.controller.MainServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
 at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
 at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
 at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
 at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
 at java.security.AccessController.doPrivileged(Native Method) at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
 at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
 at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
 at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
 at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
 at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
 at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
 at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
 at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
 at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
 at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
 at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
 at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
 at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1491)
 at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
 at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: com.mslv.oms.dataaccesslayer.ProxyException: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated Nested Exception: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated Nested Exception: java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated at com.mslv.oms.dataaccesslayer.AbstractProxy.execute(Unknown Source) ... 40 more Caused by: java.sql.SQLIntegrityConstraintViolationException: ORA-00001: unique constraint (ORDERMGMT1.XPKOM_USER_ATTRIBUTES) violated at



Cause

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