Endeca Report Generation Process Failing Logging Indicates "WARNING: Failed to obtain lock." (Doc ID 2014754.1)

Last updated on JUNE 01, 2015

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.2 and later
Information in this document applies to any platform.

Symptoms

The report generation process is failing, and no reports are generated.

How the report generation process is initiated does not matter, if the report generation process is manually initiated in the Endeca Application Controller (EAC) Admin Console on the Workbench, it fails.
If the report generation process automatically triggers, it also fails.

There are warnings in the report generation logs of "Failed to obtain lock."

There are warnings in the [EndecaApplicationFolder]/logs/[ApplicationName].x.x.log files of "WARNING: Failed to obtain lock."

The reporting pages within the Workbench may state: "No reports found in directory 'daysofar' "

Changes

 There was a failure at some point of the Endeca ITL server, the Logserver, or the EAC Tomcat in the recent past.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms