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MSS Is Creating Additional Order Notes When Transferring Tasks With Jeopardy Codes Assigned. (Doc ID 2014784.1)

Last updated on OCTOBER 23, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.16 and later
Information in this document applies to any platform.

Symptoms

User is finding MSS recording additional notes when transferring a task with jeopardy codes assigned to it.

STEPS.
======

1. Select a task in the the work queue mgr
2. Assign Jeopardy code;
3. Transfer the task to another work queue

4. MSS is adding two additional notes to order:
    • TASK IN SRC TASK COMPLETION < Order # >
    • < Task Type > TRANS TASK COMPLETED FOR CIRCUIT


Business Impact:
=============
False notes are being created with the user's ID, skewing audit of activities.


Cause

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In this Document
Symptoms
Cause
Solution
References


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