MSS Is Creating Additional Order Notes When Transferring Tasks With Jeopardy Codes Assigned.
(Doc ID 2014784.1)
Last updated on MARCH 21, 2019
Applies to:
Oracle Communications MetaSolv Solution - Version 6.0.16 and laterInformation in this document applies to any platform.
Symptoms
User is finding MSS recording additional notes when transferring a task with jeopardy codes assigned to it.
STEPS.
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1. Select a task in the the work queue mgr
2. Assign Jeopardy code;
3. Transfer the task to another work queue
4. MSS is adding two additional notes to order:
• TASK IN SRC TASK COMPLETION < Order # >
• < Task Type > TRANS TASK COMPLETED FOR CIRCUIT
Business Impact:
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False notes are being created with the user's ID, skewing audit of activities.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |