Layaway Initiate Categorized As A Regular Sale Transaction When Esc is Used (Doc ID 2015023.1)

Last updated on OCTOBER 06, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , Layaway initiate is categorized as a sale when user escapes out of the Layaway list screen and initiates a new layaway.

Steps to Reproduce :


1.Created a layaway for customer 09001129000001
2. Lookup layaway and create flow

  1. F3 POS
  2. F5 Transaction
  3. F6 Layaway
  4. F3 Find
  5. F3 Customer
  6. Enter customer id
  7. Layaway list is shown.
  8. Hit Esc
  9. Hit Esc
  10. Hit Esc
  11. Hit F2 New (Notice that the Find option is disabled , this seems to another issue)

3. Enter customer id and select Enter
4.Hit Enter to confirm customer info
5.Ring Item 4321
6.Select F6 Tender
7.Select F2 Cash
8.Transaction completes as a sale instead of a Layaway.

Cause

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