No Prompt On Verifone Sled When User's Finger Is In Contact With Ipad On Payment Screen (Doc ID 2015103.1)

Last updated on OCTOBER 06, 2015

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

On Mobile Point of Service (MPOS) tablet edition , Swipe Card message does not appear on the verifone sled if user has finger in contact with the payment screen.


Steps to Reproduce :

1. MPOS is running on iPAD and login with valid user credentials.
2. Tap on New Transaction from Tray Options.
3. Tap on '+' sign and add item to the transaction / scan any item.
4. Tap on Pay.
5. Tap on Credit/Debit button and'Processing Payments' message is displayed
6. Touch/Tap the screen. (This generally happens while trying to look for the message on theVeriFone sled)


If user's finger is in contact with Payment screen no prompt message is dip;layed on sled, and if finger is removed  from the payment screen prompt message immediately displays on the sled.

Cause

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