'[11777] User ID/Password Is Invalid' Error & Version is Blank on OFSAA Login Screen (Doc ID 2015183.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3.5.0.0 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

After upgrading to Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3.5, every few hours you start to get login errors and none of the users can log into the OFSAA application.  When you attempt to login, the following error is displayed on the screen:

ERROR
[11777] User ID/Password is invalid

Cause

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