User Unable To Update An Employee's Role In ORPOS (Doc ID 2015576.1)

Last updated on OCTOBER 06, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to modify an employee's role on POS , the following error occurs.

The following error occurred when accessing the database:
An unknown exception occurred.
Please inform your supervisor,then press Enter to continue.


Steps to Reproduce :

1. F4 Admin
2.. Login as admin
3. F4 security
4. F2 employee
5. F2 find
6. F2 emp. login I.D.
7. Enter employee ID and enter
8. Modify the Role to another value in the drop down
9. Press Enter

Cause

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