Error: "Error in Submission... Exception Thrown During Callout Invocation of Public Status..." When Logging into Instantis EnterpriseTrack (Doc ID 2015663.1)

Last updated on JULY 26, 2016

Applies to:

Instantis EnterpriseTrack - Version 9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  EnterpriseTrack 9.0.0.0 version

When attempting to login to EnterpriseTrack, the following error occurs.

ERROR
-----------------------
Error in Submission...

Submission failed.
Evaluation exception during submission.

[engine-id = F_L2D9HCQ2F5RL, engine-name = /login_facade, time = 2015-05-27 12:25:01.774 PDT] Exception thrown during callout invocation of public status java.lang.Object.instantis.callout.Serialize.fileToObject(java.io.InputStream) throws java.lang.Exception: java.io.IOException: Stream closed in expression [filter_has = ObjectStasher.objectToHashMap(Serialize.fileToObject(filter_has_file))] in function /resource/filters/setUserSpecificFilterValues

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Export account from Production Sitewand using Data Only option
2. Import account into Sitewand in Test Sitewand
3. Access Test login page
4. Attempt to login

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Test environment.

Cause

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