Customer Errors Can Cause Loss of All Customer Data in Application (Doc ID 2016164.1)

Last updated on JULY 06, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.1 to 1.12.0.2 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 1.12.0.1 to 1.12.0.2 [Release 1.12]
Information in this document applies to any platform.

Symptoms

Customer errors can cause loss of all customer data in the application.

A failure of the customer update process  caused the loss of all customer data in the application, disabling many basic features including event info, customers affected totals on jobs and the ability to enter an outage call.

Steps
The issue can be reproduced at will with the following steps:
o Add a syntax error to the table definition of CES_CUSTOMERS_&1 in your _schema_ces_customers_view.sql
o Do the same for CUSTOMER_SUM_&1 in your _schema_customer_sum_view.sql
o Run your /product_update_customers.ces script with the correct options twice.
Customers would no longer exist in the system.

Cause

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