My Oracle Support Banner

Constant Crashes Of UWC (Communications Express) Service - Users Are Not Able To Connect (Doc ID 2016289.1)

Last updated on MAY 27, 2021

Applies to:

Communications Express for Oracle Communications - Version 6.3 and later
Oracle Communications Messaging Server - Version 6.3 and later
Information in this document applies to any platform.

Symptoms

Sun Java System Communications Express 6.3-15.01
Sun Java System Web Server 7.0U1


The UWC (Communications Express, webmail) service is constantly crashing, and the URL is not accessible. Nevertheless, when logging into the Web Server's host and reviewing the service status, the system says it is running, but I have to restart the service to make it work. It is like it is becoming locked and it does not respond.

  

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.