Premise Note Portal (CI-PNOTE) Comments Field Only Allows 1 Character
Last updated on JUNE 15, 2015
Applies to:Oracle Utilities Customer Care and Billing - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.4 to 2.5]
Information in this document applies to any platform.
The Premise Note Portal(CI-PNOTE) installed from the Demo version, will not allow users to enter more than 1 character into the field.
The data in this field is written to the CI_CASE COMMENT_LONG field which is set as "VARCHAR(2000bytes)".
- Writing the data directly to the database is successful - therefore this is not a database issue.
- Users are able to write to the CASE comments field online which updates the same database field as the PRemise note comments field.
The online response received is "The Value you entered is too long. Please make it shorter." 11001/1412
Users expect to be able to enter the full field length. While there is a workaround this will create unwanted inefficiencies in their work processes, and affects multiple users.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms