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Unable To Login To Demantra - issue on loadUserData (Doc ID 2017711.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Demantra Demand Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
***Checked for relevance on 16-Jan-2017***


Unable to login to demantra
Demantra schema passwords have been changed prior to the issue.

The following error is showing up in collaborator.log file

at com.demantra.applicationServer.metaDataObjects.user.UserList.loadUserData(
at com.demantra.applicationServer.metaDataObjects.user.UserList.<init>(
at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.loadAsServer(
at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.<init>(
at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.loadObjects(
at com.demantra.applicationServer.metaDataObjects.component.ComponentsList.getInstance(


Caused by: java.lang.IllegalArgumentException: null key not supported
at com.sosnoski.util.hashmap.StringIntHashMap.add(


Steps taken:
alter user msdem identified by xxx;
connect msdem/xxx
UPDATE aps_params
 SET value_string = encrypt_string('xxx')
 WHERE pname = 'database.password';

Update password in Application Server configs

Set the schema password in Demantra security management (d:\oracle\demantra\Demand Planner\Security Management\encryption.exe) to the correct value

Restart web server and not able to login. not sure if pw change is the root cause as there multiple activities going on.


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