ORS is Cancelling Shifts and Ignoring Newly Created Shifts (Doc ID 2017868.1)

Last updated on AUGUST 10, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 and later
Information in this document applies to any platform.

Symptoms

If a user accidentally logs into tomorrow's shift, and then completes the shift so that he can start today's shift, ORS is not recognizing today's shift.

The Dispatcher creates a new shift for the Crew, after he completes the future dated shift. The MWM crew can log in and the dispatcher can go to the crew shift and see that it is active.

However, the shift does not exist in ORS. The SMAuto logs show this message:



Cause

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