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Attachment is visible in Convergence but not Outlook (Doc ID 2017918.1)

Last updated on AUGUST 12, 2019

Applies to:

Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

Users can view a particular message in Convergence, showing a text part  and an attachment.

The same message does not display correctly in Thunderbird and Outlook, where the attachment is missing. 


Cause

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In this Document
Symptoms
Cause
Solution
References


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