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Convergence Replaces % Signs In Url Encoded Characters With %25 (Doc ID 2018438.1)

Last updated on JULY 07, 2023

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


We are using Convergence 2-6.01.  When we use the insert link button in the mail editor, Convergence replaces "%" signs in URL encoded characters with "%".  We have tested the problem both with and without client customizations turned on and the problem happens in both situations.

For example (for illustration purposes only - not a valid link), when we use the following URL:

We did find a couple of workarounds internally, but neither of them are feasible, nor user-friendly for our site:

  Workaround 1:  paste the link directly in the email, but it's not a very "cosmetic" solution.

  Workaround 2:   use a browser's html code inspector to edit the href value and the _djrealurl value. At this point, when you send the email, the link is not going to be edited.


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