Unexpected Error Occurs When Performing a Return of a Partial Pickup Order Via Customer Search

(Doc ID 2018708.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.


An 'Unexpected Error' dialog appears when performing a return of a partial pickup order via customer search.

Steps to Reproduce:

  1. Go to Transaction (F5) >  Click on Orders (F4) > Initiate a new special order by attaching a customer.
  2. Add 2 items to the order (1234, 4321).
  3. Tender with partial payment and complete the transaction.
  4. Go to Transaction (F5) > Click on Orders (F4) > Modify (F3) > Click on Pickup (F4).
  5. Retrieve the order and do pick-up of item 1234.
  6. Tender and complete the transaction.
  7. Go to Return > Click on customer > Search for the same customer which was attached previously to the order.
  8. Link the customer. A list of transactions will be displayed.
  9. Select the recent order transaction and press Enter.
  10. POS shows an 'Unexpected Error' dialog.



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