Unexpected Error Occurs When Performing a Return of a Partial Pickup Order Via Customer Search (Doc ID 2018708.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

An 'Unexpected Error' dialog appears when performing a return of a partial pickup order via customer search.


Steps to Reproduce:

  1. Go to Transaction (F5) >  Click on Orders (F4) > Initiate a new special order by attaching a customer.
  2. Add 2 items to the order (1234, 4321).
  3. Tender with partial payment and complete the transaction.
  4. Go to Transaction (F5) > Click on Orders (F4) > Modify (F3) > Click on Pickup (F4).
  5. Retrieve the order and do pick-up of item 1234.
  6. Tender and complete the transaction.
  7. Go to Return > Click on customer > Search for the same customer which was attached previously to the order.
  8. Link the customer. A list of transactions will be displayed.
  9. Select the recent order transaction and press Enter.
  10. POS shows an 'Unexpected Error' dialog.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms