Cashier Cannot Open Tills When Till ID Opened from Back Office; "Till Already Open" Error Occurs (Doc ID 2018877.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Retail Back Office - Version 13.1.3 to 13.1.9 [Release 13.1]
Information in this document applies to any platform.

Symptoms

When attempting to continue with store operations whereby a till is already open through Back Office (BO), Point-of-Service prompts the user that a till must be opened before proceeding with this operation.  When the user presses 'Yes', the following error occurs:

          Till Status should have been updated to (SC_TL=1 [Open] ) for ID_WS=2 (Workstation 2) in Step 2.

Cause

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