Error "Unable to Retrieve Cost Discrepancy Items" Received on Cost Resolution Screen (Doc ID 2019184.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Retail Invoice Matching - Version 14.1 and later
Information in this document applies to any platform.
Checked for relevance on 03-Aug-2017

Symptoms

In Oracle Retail Invoice Matching (ReIM) 14.1,when attempting to resolve a cost discrepancy via the Detail Match screen, the following error occurs:




Steps to Reproduce:

  1. Create a purchase order (PO) and receive it.
  2. Create an invoice such that cost discrepancy is there with Receipt.
  3. Navigate to Summary Match screen and then Detail Match screen.
  4. Pull down the item to detail matching.
  5. Click on cost resolution.
  6. Note the exception "Unable to Retrieve Cost Discrepancy Items"

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms