Rerating Does Not Complete Due To Non Existent Sub-balances

(Doc ID 2019201.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0]
Information in this document applies to any platform.


Several rerating jobs on active accounts that did not complete (job_rerate_t.status = 4).
This is causing the balances of the accounts for which rerating did not complete to be incorrect and as a result, rating of new usage are incorrect and in some cases service interruption is happening for the subscribers.

Error message in cm.pinlog:-


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms