My Oracle Support Banner

SSL Login Failed ODPM-10333: when accessing from portal ( the f5 load balancer) (Doc ID 2019389.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Demantra Real-Time Sales and Operations Planning - Version 12.2.3 and later
Information in this document applies to any platform.


Customer has a portal ( the f5 load balancer) which is like a DMZ server that can be accessed from outside of the their firewall with https. This is a proxy apache which should receive the https. This portal is SSL configured. Customer logins to this server which then brings up a page that provides them with various applications one of which is Demantra (BT-SIT-Dem)

When they click on the link for the Demantra application, it brings up the login screen ( it brings up in https mode) and then after that the Login fails and java console shows errors about certificates not being there. Per them the demantra application is NOT SSL configured. As a result it does seem like the java is looking for certificate for Demantra and hence failing. The expectation is that when users access the Demantra application from this SSL DMZ server, outside of the firewall, it should invoke the Demantra application in SSL mode and once the users log off the SSL will get terminated with the load balancer

The application works fine internally without the HTTP. Which means if they access the collaborator workbench internally with http the application works fine.

They want internal demantra to be working with http only and also want to expose demantra out of DMZ with https. So if there is any documentation to achieve this, that will be great.

They have a similar setup with EBS which works fine.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.