Stalled or Slow Pushing of CDRs/EDRs by the cmnPushFiles Processes (Doc ID 2019398.1)

Last updated on JULY 02, 2015

Applies to:

Oracle Communications Network Charging and Control - Version 4.3.0 and later
Oracle Solaris on SPARC (64-bit)

Symptoms

On all versions of Oracle Communications Network Charging and Control (NCC) Call/Event Data Records (C/EDRs) are written by the slee_acs and beVWARS processes on the Service Logic Controllers (SLCs) and Voucher Wallet Servers (VWSs) respectively.  These data records contain pertinent information related to the call data and rating/billing data for any service triggering the NCC platform.

These flat files are"pushed" to the Service Management Server (SMS) by the cmnPushFiles process which runs on all SLC and VWS nodes.

A problem can occur with the cmnPushFiles when using the "-F" switch (to ensure no in-use files are moved to the SMS), where the rate at which files can drop to unacceptable rates (when compared to the rate at which the data record files are being written).

There is no way to monitor the rate at which these files are being transferred by the cmnPushFiles process(es) and instead will most likely manifest itself as low available disk space or a significant delay until the C/EDR is visible in the EDR Viewer screens.

Cause

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