My Oracle Support Banner

First RPM SSO Login Raises "Error: Unable To Authenticate User. Check User Name And Password." Exception But Second Attempt With Same User Credentials Succeeds (Doc ID 2019803.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle Retail Price Management - Version 14.1 and later
Information in this document applies to any platform.


Single Sign-On (SSO) login attempt to Oracle Retail Price Management (RPM) application fails with an 'Error: Unable to authenticate user.' exception. Below message is displayed:

Upon entering same username/password again, login is successful.

Note: This is not the same issue as described in <Document 1943476.1> - SSO for RPM 13.2.8 Double Prompts for Login, as there is no error message displayed during the first attempt where that note applies.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.