PFT, FTP or ALM Install Fails with 'The Customer ID Entered is InValid. Please Enter a Correct ID' (Doc ID 2019859.1)

Last updated on JANUARY 26, 2017

Applies to:

Oracle Financial Services Profitability Management - Version 6.1.1 and later
Oracle Financial Services Funds Transfer Pricing - Version 6.1.1 and later
Oracle Financial Services Asset Liability Management - Version 6.1.1 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

When installing Oracle Financial Services Profitability Management (PFT) , Funds Transfer Pricing (FTP), or Asset Liability Management (ALM) 6.1.1, you get the following error in the installation log:

[Mon 08/6/2015 11:51:57] [OFSPFT] [ INFO] - Validating the Customer Id
[Mon 08/6/2015 11:51:57] [OFSPFT] [DEBUG] - The Entered CID is : Q9wFFsbzM5dDkQEm5swq9g==
[Mon 08/6/2015 11:51:57] [OFSPFT] [FATAL] - The Customer ID entered is inValid. Please enter a correct ID
[Mon 08/6/2015 11:51:57] [OFSPFT] [ INFO] - Validation of customer ID done

During the install, you entered a correct Customer ID value of "EDELIVERY".

Cause

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