Switch Sheet State Transition - Email Fails And the User Sees a "failed to send email" Message (Doc ID 2020075.1)

Last updated on JULY 06, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.1 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0.1 and later
Information in this document applies to any platform.

Symptoms

When a system operator moves a planned switch sheet to a different status,  an email is supposed to be sent to a list of people that are following the switching plan.  When the operator then immediately moves the switch sheet to "scheduled" the email fails and the user sees a "failed to send email" message.

Looking in the managed server log, there are several ERROR messages listed:

2015-05-18 08:43:44,862 [[ACTIVE] ExecuteThread: '91' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.splwg.oms.state.CallbackAction:  failure to send email
java.lang.Exception: HTTP transport error: java.net.UnknownHostException: publisher.domain.com: node name or service name not known
    at com.splwg.oms.ejb.session.Session.fetchReport(Session.java:1273)
    at sun.reflect.GeneratedMethodAccessor650.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)

Cause

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