Batch Reports Generated with Job Services Directly to PDF Printer are Not Working (Doc ID 2020534.1)

Last updated on JUNE 22, 2015

Applies to:

Primavera P6 Professional Project Management - Version 7.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.0 version and later, P6 PPM Job Services

ACTUAL BEHAVIOR
---------------
After scheduling batch reports via job services and sending the reports directly to the installed PDFCreator printer, the reports are not be generated successfully.

EXPECTED BEHAVIOR
-----------------------
The reports should generate successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.  Install PDFCreator software as the default printer to generate PDF reports.

PDFCreator is downloaded from http://www.pdfforge.org/pdfcreator

2.  Configure the default output folder and automatic saving settings in the PDFCreator application.
3.  Configure Job Service using an administrator account that can access a printer.
4.  Schedule batch reports via Job Services.
5.  Send the report directly to printer.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the PDF reports generated from PDFCreator application when scheduling batch reports via job services.

Cause

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