Outlook Connector Deployment Tool error: "Your profile cannot be converted while you are running a mail client (such as Outlook). Please use the "File/Exit" menu option to close your mail client and then click Retry to continue."
Last updated on JUNE 17, 2015
Applies to:Oracle Communications Connector for Microsoft Outlook - Version 8.0.2 to 8.0.2 [Release 8.0.0]
Information in this document applies to any platform.
The following is the error with Oracle Communications Connector for Microsoft Outlook [OC] when you try to install OC:
--- End INI file 'C:\Users\userName\AppData\Local\Temp\Sun Outlook Connector\desktop.ini' ---
14:41:41  Adding MAPI directory 'C:\Users\userName\AppData\Local\Temp\Sun Outlook Connector' to PATH.
14:41:41  TMP directory is 'C:\Users\userName\AppData\Local\Temp'.
Value of UWC_Url in INI file is NULL, so not writing into registry()
Inside SetUWCUrlinRegitry() now setting Use_UWC_Url key in registry
Successfully set the registry key Use_UWC_Url =0
14:42:28  Checking Windows version.
14:42:28  Windows version is 6.1.
14:42:28  Checking Outlook version.
14:42:28  Outlook version is 18.104.22.168.
14:42:28  Checking default mail client.
14:42:28  Default mail client is 'Microsoft Outlook'.
14:42:40  Verifying that Outlook is not running.
14:42:40 CloseOutlook : Outlook.exe is running
14:42:48 CloseOutlook : Outlook.exe is running
14:42:49 CloseOutlook : Outlook.exe is running
14:42:53 ERROR:  Outlook was running and the user chose not to close it.
14:42:53 ERROR: Outlook was running and the user chose not to close it.
The error occurs on multiple accounts.
-- Environment --
Windows 7 64-bit machine with Outlook 2013 32-bit with SP1 installed.
Connector version 22.214.171.124.0
Outlook version 2013 SP1
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms