Outlook Connector Deployment Tool error: "Your profile cannot be converted while you are running a mail client (such as Outlook). Please use the "File/Exit" menu option to close your mail client and then click Retry to continue." (Doc ID 2020732.1)

Last updated on JUNE 17, 2015

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 8.0.2 to 8.0.2 [Release 8.0.0]
Information in this document applies to any platform.

Symptoms

The following is the error with Oracle Communications Connector for Microsoft Outlook [OC] when you try to install OC:
...    
--- End INI file 'C:\Users\userName\AppData\Local\Temp\Sun Outlook Connector\desktop.ini' ---
14:41:41 [5376] Adding MAPI directory 'C:\Users\userName\AppData\Local\Temp\Sun Outlook Connector' to PATH.
14:41:41 [5475] TMP directory is 'C:\Users\userName\AppData\Local\Temp'.
Inside SetUWCUrlinRegitry()
Value of UWC_Url in INI file is NULL, so not writing into registry()
Inside SetUWCUrlinRegitry() now setting Use_UWC_Url key in registry
Successfully set the registry key Use_UWC_Url =0
14:42:28 [5362] Checking Windows version.
14:42:28 [5363] Windows version is 6.1.
14:42:28 [5364] Checking Outlook version.
14:42:28 [5365] Outlook version is 15.0.0.0.
14:42:28 [5509] Checking default mail client.
14:42:28 [5508] Default mail client is 'Microsoft Outlook'.
14:42:40 [5178] Verifying that Outlook is not running.
14:42:40 CloseOutlook : Outlook.exe is running
14:42:48 CloseOutlook : Outlook.exe is running
14:42:49 CloseOutlook : Outlook.exe is running
14:42:53 ERROR: [5429] Outlook was running and the user chose not to close it.
14:42:53 ERROR: Outlook was running and the user chose not to close it.

The error occurs on multiple accounts.

-- Environment --

Windows 7 64-bit machine with Outlook 2013 32-bit with SP1 installed.  

Connector version 8.0.2.1.0

Outlook version 2013 SP1

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms