Issue in Moving an Existing Account to a New Account Heirarchy

(Doc ID 2022737.1)

Last updated on JUNE 24, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0]
Information in this document applies to any platform.


Qn1: We are getting an Issue in moving an existing account to a new Account Hierarchy when both the accounts are residing in different Database schemas,
We have replicated the above scenario using Customer Center and also by using opcode "PCM_OP_CUSTCARE_MOVE_ACCT",but we are getting the below error (specified in ERROR_CODE field)

There are 2 customer Accounts with the below structure:
Account1 -->Billinfo1 --> Service1(MSISDN along with its own Balance Group).(Lies in Schema 7)
Account2 -->Billinfo2 --> Service2(MSISDN along with its own Balance Group).(Lies in Schema 2)
When I try move account 2 in heirarchy under account 1 using PCM_OP_CUSTCARE_MOVE_ACCT there is a TRANS_ALREADY_OPEN error thrown by the opcode.
Note that this is a Rapid Offer Design and Order Delivery (RODOD) implementation and the opcode is being invoked by Oracle Fusion Middleware ( FMW).
Qn2: Can you please suggest and alternative mechanism by which we can achieve the desired results?
Qn3: Can you please let us know how does somebody move an account into the new schema?
Is there some API or utility to do this?


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