MetaSolv - Delete Service Request Notes Permission

(Doc ID 2022805.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

Delete Service Request Notes permission.

Preferences "Allow Deletion of Service Request Notes" is set to "N".
However, one group needs to be allowed to delete notes. How to accomplish this in the MetaSolv Solution?

When the preference is set to "No", go to permissions and to the "w_service_request_query_monster.m_servicerequest_resultspopup.m_list" and set the identifier "m_delete" to Enabled, it still DOES NOT give access to delete notes.


When reverse and set the preference to "Y", but set the identifier to disabled, the delete option STILL SHOWS UP.

How do you give rights to the user to DELETE the notes based on the user Group?

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms