MetaSolv - Delete Service Request Notes Permission. (Doc ID 2022805.1)

Last updated on JUNE 26, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

On : 6.2.1 version

Delete Service Request Notes permission.

One  preferences, we have  is "Allow Deletion of Service Request Notes" set to "N".
However, we have one group we wish to allow to delete notes. The problem is I can figure out what I need to set to accomplish this.

When we have the preference set to No,
We  go to permissions and to the "w_service_request_query_monster.m_servicerequest_resultspopup.m_list" and set the identifier "m_delete" to Enabled, it still DOES NOT give access to delete notes.


If we reverse and set the preference to Y,
but set the identifier to disabled, the delete option STILL SHOWS UP.

Can we somehow give rights to the user to DELETE the notes based on the user Group.

 

Solution

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