Customer Segments Imported in Central Office (CO) Are Not Similar to Those in POS (Doc ID 2022841.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle Retail Back Office - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

Customer Segments imported in Oracle Retail Central Office (ORCO) are not similar to those in the store database.

 

Steps to Reproduce:

  1. Import a CustomerExtractCustSeg.xml file where the below records were inserted in the CO database:

    select * from CO_PRCGP;

 

ID_PRCGPNM_PRCGPDE_PRCGP
1 PricingGroup1 PricingGroup1
2 PricingGroup2 PricingGroup2
3 PricingGroup3 PricingGroup3
4 PricingGroup4 PricingGroup4
5 Retail Customer 4 Retail Customer 4
6 Retail Customer 3 Retail Customer 3
7 Retailer Customer Retailer Customer

 


       2. Create a new customer in CO where the Pricing Group = Retailer Customer


       3. Log in to POS.  Search the customer and note that the pricing group shows as "None" in Back Office (BO), yet it has a value in CO.
  CO and POS do not show the same information for the Pricing Group name.

Cause

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