A Blank Popup Error Window Appears When Attempting to Approve Budget

(Doc ID 2022964.1)

Last updated on JANUARY 12, 2017

Applies to:

Primavera Unifier - Version 9.14 and later
Information in this document applies to any platform.

Symptoms

Users attempting to approve budgets are receiving a blank error popup after 5-15 successful approvals. After the first error is given, no more budgets can be approved as the same blank error popup appears. The server has to be restarted for users to keep working and the error will resurface at random when users attempt to approve budgets again.


ERROR
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Blank alert popup window appears.

Unifier log captures the following error:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a budget for approval
2. Attempt to approve the budget
3. After repeated attempts to approve the budget (e.g. 5 - 15 attempts) a blank error message is displayed

Cause

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