When A Payment Is Done At A Parent Account, There Is No Balance Update To ECE On The Non-paying Subordinate Account
(Doc ID 2022992.1)
Last updated on APRIL 03, 2023
Applies to:
Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.5.0 and laterInformation in this document applies to any platform.
Symptoms
On : ECE 11.2.0.5.0 version, Balance Management
ACTUAL BEHAVIOR
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Here in a hierarchy we have Billing Account (Parent without any service) and Service Account (Non Paying child with services)
All the usage happens at Service Account.
When a payment is done on parent account, there is no balance update in ECE for the subordinate account although the balance is updated in BRM.
EXPECTED BEHAVIOR
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The child account balance should be updated in ECE cache.
STEPS
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The issue can be reproduced at will with the following steps:
- Create Parent Account
- Create Non-paying Child Account
- Generate usages
- Generate Bill at the end of billing cycle
- Make payment against Parent Account.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |