Why Does the EJournal Show an Incorrect Balance for Credit/Debit or Gift Card Void Transactions?

(Doc ID 2023772.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Retail Point-of-Service - Version and later
Information in this document applies to any platform.


Why does the Ejournal show an incorrect balance for Credit/Debit or Gift Card void transactions?

Steps to Recreate:

Prerequisites: set the 'POSGFCardTenderEntryRequired' parameter as 'true' in the application.properties file.

1. Log into Oracle Retail Point-of-Service (ORPOS).
2. Issue a gift card for $100.
3. Ring an item 1234 with quantity 10.
4. Perform partial tender with Gift Card amount $10. Electronic Journal (EJ) records the balance as $90 since the authorization happened here synchronously.
5. Press Esc key and cancel the transaction. Now ORPOS reverses the previously approved amount $10 asynchronously; hence now the value of the gift card comes back to $100 if the approval succeeds.  EJ is not recorded here.
6. If you do a gift card inquiry it should show $100 now.


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