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Incorrect Navigation To Pending FA Appointment In Start/Stop Page (Doc ID 2023792.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 to 2.5.0.0.0 [Release 2.4 to 2.5]
Information in this document applies to any platform.

Symptoms

On : 2.4.0.2.0 version,

ACTUAL BEHAVIOR
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Clicking on the context menu "Go to Appointment" of a Field Activity, Appointment page is loaded but with an incorrect premise id.
Loaded Premise on Appointment page is equal to the premise in context, not the premise for the FA.

EXPECTED BEHAVIOR
-----------------------
Clicking on the context menu "Go to Appointment" of a Field Activity, when appointment page is loaded, the correct Premise Id should be used

STEPS
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The issue can be reproduced at will with the following steps:
(1) Find an Account with multiple premises and each premise has pending field activity and appointment.
(2) Load account on Start Stop page.
(3) On the Pending Field Activity tab, select a field activity. Ensure that the field activity’s premise is not the same as the one loaded on the dashboard.
(4) Using the FA context menu, go to Appointment page.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to the correct appoint page.

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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