Unable To Unsubscribe A Crew From a Shift Template if the Crew Shift is Closed and Then Cancelled

(Doc ID 2024362.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.2.0.2.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms


The user is unable to unsubscribe a crew from a shift template if the crew shift is closed and then cancelled.


Steps to re-create:
1. Close the Crew shift
2. Cancel the Crew Shift
4. Unsubscribe the Crew from the "shift weekly template".
5. Click on "Process Now" next to crew name on the shift weekly template.

Expected Result: Crew should be Unsubscribed.
Actual Result: “Error” Pop-up is displayed with no error message. Unable to unsubscribe the crew.


Cause

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