Unable To Unsubscribe A Crew From a Shift Template if the Crew Shift is Closed and Then Cancelled

(Doc ID 2024362.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.1 to 2.2]
Information in this document applies to any platform.


The user is unable to unsubscribe a crew from a shift template if the crew shift is closed and then cancelled.

Steps to re-create:
1. Close the Crew shift
2. Cancel the Crew Shift
4. Unsubscribe the Crew from the "shift weekly template".
5. Click on "Process Now" next to crew name on the shift weekly template.

Expected Result: Crew should be Unsubscribed.
Actual Result: “Error” Pop-up is displayed with no error message. Unable to unsubscribe the crew.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms