Unable to Retrieve the Order Complete Transaction if Transaction Discount was Given During Order Initiate Transaction (Doc ID 2024602.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.1.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 13.1.x, we are unable to retrieve the order complete transaction if a transaction discount was given during the order initiate transaction.  The following message appears:

Transaction retrieval is currently unavailable.
Press Enter to process return without retrieving transaction information.



Steps to Reproduce:

  1. Add 3 items to sell item screen and apply 10% discount , transaction level.
  2. Perform pickup for 2 items by selecting the two items and adding customer for this transaction.
  3. Complete the order initiate transaction by selecting tender.
  4. Complete the order by picking the items.
  5. Attempt to return the completed transaction.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms