'The reset password feature is not available. Please contact Support.' Error while Trying to Reset InForm Password (Doc ID 2024735.1)

Last updated on OCTOBER 13, 2016

Applies to:

Oracle Health Sciences InForm - Version 4.6.0 and later
Information in this document applies to any platform.

Symptoms

User encounters 'The reset password feature is not available. Please contact Support.' error while trying to reset InForm password.

Snippet of the event logs from the occurrence of the error below:

 

Cause

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