The "notify" Feature at Approval of a Routing Slip of an Agile File Folder Object Does Not Send Any Notification (Doc ID 2026077.1)

Last updated on MAY 16, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.1 and later
Oracle Agile PLM Framework - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
On Agile 9.3.1.1

The "notify" feature at approval of a Routing slip of an Agile file folder object does not work. The File folder workflow is approved however, people who are on the Notify
list are not notified. There is no default notification template in the Admin settings as well as one cannot create any custom notification for the workflow of a Routing slip.


EXPECTED BEHAVIOR
-----------------------
Expect that the users added to the Notify list when the Approver sign-off the  "Approve for Review" are notified

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Log into Web Client
2. Create a File Folder or Design Folder
3. Add a file attachment under Files and Check in the attachment
4. Select Routing Slip tab and Add Approver
5. Start Web Client as an Approver and Sign-off
6. Add a user to the Notify list and add a comment
7. User is not receiving the notification


Additional Facts:
--------------------------
In the history it is showing that it has notified to the notifier provided while approving the File folder. But the notifier does not receive any notification.

Cause

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