RSI Completion Message Contains All Interim Status Details If Interim Messages Received Out Of Sequence (Doc ID 2027237.1)

Last updated on SEPTEMBER 15, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Oracle Real-Time Scheduler - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

When the first RSI message of the BO life cycle is delayed and comes after the completion message, all the other state transition messages are discarded but only the completion is accepted.
Because of that, there is not an enroute and onsite state. Business Status Date/Time is populated in the assignment logs, which are used to send to the external system.

There is also no entry for the task mobile logs(Assignment).
 

Solution

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