Event code AVAA0-3497-2 Access violation at address 011872BF in module 'PM.exe'. Read of address 00000000 Importing a File from a Non Local Location (Doc ID 2027707.1)

Last updated on DECEMBER 20, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Primavera P6 Professional Project Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When importing an XER file, the following error occurs.

ERROR
-----------------------
Event code AVAA0-3497-2
Access violation at address 011872BF in module 'PM.exe'. Read of address 00000000


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into P6
2. Import an XER
3. See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact: Due to this issue, users cannot import the XER.

Cause

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