Error: "Internal Error: 1133 Error Occurred in Sub - Import()" When Using Instantis Storyboard Connector for Microsoft Office PowerPoint (Doc ID 2027729.1)

Last updated on SEPTEMBER 04, 2015

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Instantis EnterpriseTrack - Version 8.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to open storyboard reports with the connector installed, environment has all the same computers and Microsoft Office version (including bit version) installed, the following errors occur:

1) Instantis Powerpoint Plugin (window name)
  Internal Error: 1133 Error Occurred in Sub - import()
  Err No: -2177188160
  Desc: Presentation.ApplyTemplate: Invalid request. Powerpoint could not open the file.
  Source: Microsoft PowerPoint 2010

2) Instantis Powerpoint Plugin (window name)
  Internal Error: 1165 Error Occurred in Sub - Template()
  Err No: 75
  Desc: Path/File access error
  Source: PowerPointAddin

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install Storyboard connector on system
2. launch report
3. attempt to launch the report from within Instantis, or from etz file downloaded to workstation

Cause

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