Publishing of Service Events of AoC Events Failed with NullPointerException

(Doc ID 2029167.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.5.0 version, External notification (JMS)

Scenario 1:
Intermittently, ECE failed to publish service events into the JMS. On analysis, it was failing to transform a service event into xml with a NullPointerException.
Because of this, the offending service event remained in the cache and was always be the first event to get tried for publishing and went into a continuous loop.
The impact was that all the later service events got piled up in the cache and would not be published.

ERROR :


Scenario 2:
In another instance, the same issue was observed with respect to the Advice Of Charge notification events.

STEPS :
1)  Enable this parameter in charging-settings.xml :  enrichName="subscriberPreferences" enrichValue="ALL"
2)  Rate usage

Changes

 

Cause

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