OSM Installation Error: Lookup Query Returned More Than One Row (Doc ID 2029447.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

Operating system Windows 7 64bit
Oracle 12c  (12.1.0.2.0) patch V47115-01
OSM  7.2.4.1.2 ( p20316982_72410_WINNT.zip )

OSM Installation fails for the database user sys with the Exception: com.mslv.install.db.util.DbManagerException: Lookup query returned more than one row.

Extract from dbInstaller.log

Cause

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