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Order Control App(OCA) Client Failed To Initialize Session with error "org.sax.SAXParseException" (Doc ID 2029619.1)

Last updated on JANUARY 15, 2024

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.


We are receiving the following exception in the  Order Control App(OCA) client application :

"Failed to initialize session, reason: org.xml.sax.SAXParseException: The root element is required in a well-formed document"

For a Workaround, we are performing the following: Restart the ASAP resources after which we do not encounter any more errors. It works few days and then we encountered the issue again.




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