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OCA Client Failed To Initialize Session : "org.sax.SAXParseException" (Doc ID 2029619.1)

Last updated on JULY 05, 2018

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

We are receiving the following exception in the  OCA client application :

"Failed to initialize session, reason: org.xml.sax.SAXParseException: The root element is required in a well-formed document"

For a Workaround, we are performing the following: Restart the ASAP resources after which we do not encounter any more errors. It works few days and then we encountered the issue again.

Changes

 

Cause

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