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Error Message with Missing Data Files when Halting Services with Pin_ctl (Doc ID 2030159.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.9.0 version, Operation Management / PIN_CTL

pin_ctl halt errors out although the services were down correctly.

ERROR:

<PIN_HOME>/var/pin_ctl> pin_ctl restart all
pin_ctl: service <eai_js> [4563] successfully halted at Fri May 22 16:48:09 2015
pin_ctl: service <cmmp> [4560] successfully halted at Fri May 22 16:48:09 2015
pin_ctl: service <cm_batch> [4507] successfully halted at Fri May 22 16:48:09 2015
rm: cannot remove `/home/pin/BRM_WA/pin/7.5/var/cm//*.data.*': No such file or directory
pin_ctl: service <cm_query> [3922] successfully halted at Fri May 22 16:48:09 2015
rm: cannot remove `/home/pin/BRM_WA/pin/7.5/var/cm//*.data.*': No such file or directory
pin_ctl: service <cm_gui> [3918] successfully halted at Fri May 22 16:48:10 2015
rm: cannot remove `/home/pin/BRM_WA/pin/7.5/var/cm//*.data.*': No such file or directory
pin_ctl: service <cm_pymt> [3915] successfully halted at Fri May 22 16:48:10 2015
rm: cannot remove `/home/pin/BRM_WA/pin/7.5/var/cm//*.data.*': No such file or directory
pin_ctl: service <cm_aia_pub> [3911] successfully halted at Fri May 22 16:48:10 2015
rm: cannot remove `/home/pin/BRM_WA/pin/7.5/var/cm//*.data.*': No such file or directory
pin_ctl: service <cm_aia> [3905] successfully halted at Fri May 22 16:48:10 2015
rm: cannot remove `/home/pin/BRM_WA/pin/7.5/var/cm//*.data.*': No such file or directory
pin_ctl: service <cm> [3369] successfully halted at Fri May 22 16:48:10 2015
pin_ctl: service <dm_aq> [3309] successfully halted at Fri May 22 16:48:10 2015
pin_ctl: service <dm_oracle_pymt> [3188] successfully halted at Fri May 22 16:48:10 2015
pin_ctl: service <dm_oracle_batch> [3164] successfully halted at Fri May 22 16:48:10 2015
pin_ctl: service <dm_oracle_gui> [2887] successfully halted at Fri May 22 16:48:11 2015
pin_ctl: service <dm_oracle_aia> [2606] successfully halted at Fri May 22 16:48:11 2015
pin_ctl: service <dm_oracle> [1936] successfully halted at Fri May 22 16:48:11 2015
service <dm_oracle> [6410] started at Fri May 22 16:48:32 2015
service <dm_oracle_aia> [6536] started at Fri May 22 16:48:42 2015
service <dm_oracle_gui> [6817] started at Fri May 22 16:48:52 2015
service <dm_oracle_batch> [7108] started at Fri May 22 16:49:02 2015
service <dm_oracle_pymt> [7142] started at Fri May 22 16:49:13 2015
service <dm_aq> [7817] started at Fri May 22 16:49:23 2015
service <cm> [7915] started at Fri May 22 16:49:33 2015
service <cm_aia> [7919] started at Fri May 22 16:49:43 2015
service <cm_aia_pub> [7922] started at Fri May 22 16:49:53 2015
service <cm_pymt> [7925] started at Fri May 22 16:50:04 2015
service <cm_gui> [7931] started at Fri May 22 16:50:14 2015
service <cm_query> [8442] started at Fri May 22 16:50:34 2015
service <cm_batch> [8514] started at Fri May 22 16:50:44 2015
service <cmmp> [8517] started at Fri May 22 16:50:54 2015
service <eai_js> [8521] started at Fri May 22 16:51:04 2015

<PIN_HOME>/var/pin_ctl>


The above error messages show that "data" files were missing at particular OOB defined path, here it seems assuming that there is only OOB CM., and perl file is looking into CM’s pin.conf file to identify the path to search for data file.
For the custom case, there are cm_aia, cm_aia_pub, cm_batch, cm_gui, cm_query; each of them with its own pin.conf file and each of them having its own data file.

Below is an extract of the logfile where data file for each "custom" cm is been looked at the same location:

debug: pidfile = /u01/brm/pin/7.5/var/cm_gui/cm_gui.pid
debug:
cm_data_file = /home/pin/BRM_WA/pin/7.5/var/cm/

debug: pidfile = /u01/brm/pin/7.5/var/cm_pymt/cm_pymt.pid
debug:
cm_data_file = /home/pin/BRM_WA/pin/7.5/var/cm/


STEPS
-----------------------
> pin_ctl status all
> pin_ctl restart all

Cause

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In this Document
Symptoms
Cause
Solution
References


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