How to Troubleshoot Why an FTP Process Hangs in the Ongoing or Processing Status (Doc ID 2030284.1)

Last updated on OCTOBER 14, 2024

Applies to:

Oracle Financial Services Funds Transfer Pricing - Version 6.1 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Purpose

This troubleshooting document lists steps you can take to determine why an Oracle Financial Services Funds Transfer Pricing (FTP) Process hangs on the server with a status of Ongoing or Processing. These steps include:

Checking the status of the agent processes
Checking to the setup/configuration of the products being processed
Checking shared memory usage
Checking for a data issue
Other known issues

Troubleshooting Steps

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In this Document

Troubleshooting Steps

1. Verify all agent processes are running successfully

2. Verify the Product being processed is setup correctly

3. Check for a Shared Memory issue

4. Check for a Data issue

5. Other Known Issues

6. Diagnostic Information to send to Oracle Support

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