My Oracle Support Banner

How to Troubleshoot Why an FTP Process Hangs in the Ongoing or Processing Status (Doc ID 2030284.1)

Last updated on MAY 17, 2018

Applies to:

Oracle Financial Services Funds Transfer Pricing - Version 6.1 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Purpose

This troubleshooting document lists steps you can take to determine why an Oracle Financial Services Funds Transfer Pricing (FTP) Process hangs on the server with a status of Ongoing or Processing.  These steps include:

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 1. Verify all agent processes are running successfully
 2. Verify the Product being processed is setup correctly
 3. Check for a Shared Memory issue
 4. Check for a Data issue
 5. Other Known Issues
 6. Diagnostic Information to send to Oracle Support
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.