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Siebel/iConnect Case Linking Fails Due To A Java.io.CharConversionException: Invalid UTF-8, When Username Includes Characters Such As 'ö' (Doc ID 2031063.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Knowledge - Version 8.5.1.5 to 8.5.1.5 [Release 8.5]
Information in this document applies to any platform.

Symptoms

When Siebel users with special characters in their name, such as ö attempt to perform case linking the operation fails with an error of the following form appearing in the associated Search Runtime wrapper log:


Error:
-------

java.io.CharConversionException: Invalid UTF-8 middle byte 0x72 (at char #777, byte #-1)
at com.ctc.wstx.io.UTF8Reader.reportInvalidOther(UTF8Reader.java:313)
at com.ctc.wstx.io.UTF8Reader.read(UTF8Reader.java:204)
at com.ctc.wstx.io.ReaderSource.readInto(ReaderSource.java:84)
at com.ctc.wstx.io.BranchingReaderSource.readInto(BranchingReaderSource.java:57)
at com.ctc.wstx.sr.StreamScanner.loadMore(StreamScanner.java:967)
at com.ctc.wstx.sr.StreamScanner.getNext(StreamScanner.java:738)
at com.ctc.wstx.sr.BasicStreamReader.nextFromProlog(BasicStreamReader.java:1995)
at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1069)
at com.inquira.siebel.common.webservice.InQuira_SR_LinkUnlinkStub$InQuira_spcLink_spcUnlink_spcAdapter_LinkUnlink_Input$Factory.parse(InQuira_SR_LinkUnlinkStub.java:1252)
at com.inquira.siebel.common.webservice.SiebelLinkedAnswerWSClient.linkUnlinkACase(SiebelLinkedAnswerWSClient.java:138)
etc.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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