Unable to Open Online Help Manual via Java Client Using JRE7 Update71 or Upper Version When Manual URL Contains Multibyte Characters (Doc ID 2031433.1)

Last updated on JANUARY 25, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 to 9.3.4.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

Actual Behavior
Unable to open Online Help Manual via Java Client using JRE7 update71 (7u71) or upper version when Manual URL contains multibyte characters

Expected Behavior
Able to open Online Help Manual via Java Client using JRE 7u71 or upper version when Manual URL contains multibyte characters

What Is Working
It works when the Online Help Manual is opened using JRE lower than 7u71 (like 7u69, 7u65).
It works when the Online Help Manual is opened via Web Client

Steps
1. Login to Java Client
2. Admin->Setting->Server Setting->Locations
    Set Online Help Manual URL to the URL which contains multibyte characters:
    http://www.oracle.com/technology/文書(multibyte characters)/agile.html
3. Help->Manual
 -> No response. The browser doesn't launch.



Cause

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