Value Of Transfer Of A Payment Is Greater Than The Real Payment Value (Doc ID 2031946.1)

Last updated on APRIL 03, 2023

Applies to:

Goal

On Oracle Communications Billing and Revenue Management(BRM), 7.4.0.13.0 version, consider the below scenario, where it is observed that the value of transfer of a payment is greater than the real payment value.

Example Scenario:
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The account has the following in the last bill:
1. Item 1:  $51900
2. Item 2:  $51900
3. Not allocated credit adjustment (event/billing/adjustment/item): $71900

With a payment of $33000, the BRM is transferring total $103800 to the two items, and the balance become : -$1100.
This results the value of the transfer is greater than payment value.

Expected Behavior
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The user is expecting these two possibles scenarios:
1. If the payment is allocated first, the transfer of the payment is expected to be $33000, because it is the value of the payment and the due is $103800.
2. If the adjustment is allocated first, the transfer of the payment expected to be $31900, because the due was $103800(due) – $71900 (adjustment) = $31900.

Each item affected should be stay with the transfer either payment or adjustment independently.

Solution

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