PSR CreateOrderByValueRequest Failed For Change Order Scenario. Error "The parent service item id XXX is not related to the child service item id YYY Error Code 31168".

(Doc ID 2032041.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Sep-2017***

Symptoms

Customer gets following error while creating a change order using createOrderByValueRequest API. The issue occurs when the order of the serv item id is changed. This happens only when the new serv item (iactn) is passed before the change serv item (iactc)and happens only for NGN products.

 

 

Cause

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