After Several Hours of Operation, Store Inventory Management (SIM) Polling Timers Stop Processing (Doc ID 2032265.1)

Last updated on DECEMBER 17, 2015

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.8 and later
Information in this document applies to any platform.

Symptoms

In Store Inventory Management (SIM) 13.2.8 version deployed with Oracle Application Server only:

Polling timers stop processing even if there are still messages to be processed. This is a frequent occurrence, irrespective of the load.


Steps to Reproduce:

1. Process several messages in the Polling Timers.
2. Leave them active for a few hours (e.g., 12 hours).
3. Retry processing some more messages.
4. Although the messages will end up in the STAGED_MESSAGE table and the polling timers are Active, they will not process anything.

Note that the issue occurs only if SIM is deployed on Oracle Application Server.

Cause

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